Automated Claims Processing for Insurance
Client: Leading Insurance Provider
Challenge
Manual claims processing was slow and error-prone, causing delays and customer frustration.
Solution
We deployed natural language processing (NLP) to extract data from documents and robotic process automation (RPA) to handle repetitive tasks. The system integrates with legacy platforms and ensures compliance.
Results
Claims processing time reduced from days to hours, error rates dropped by 40%, and customer NPS increased.